REFUND POLICY FOR SAFFRON COMPANY ACCOUNTS(PVT) LTD

Introduction

At Saffron Company Accounts, we are committed to providing high-quality accounting services to our
clients. We strive to ensure that our clients are satisfied with the services they receive. However, if you
are not completely satisfied, we offer a fair and transparent refund policy.

Eligibility for Refund

1. *Service Satisfaction Guarantee*: If you are dissatisfied with any service provided by us, you may
be eligible for a refund under the following conditions:
– The service did not meet the agreed-upon terms outlined in the service contract.
– The issue was reported within 14 days of service completion.
– All supporting documentation and explanations for the dissatisfaction are provided.
2. *Errors and Omissions*: If an error or omission is found in our work that directly impacts your
financial results, we will correct the mistake at no additional charge. If the correction cannot resolve the
issue, you may be eligible for a partial or full refund depending on the severity of the error.

Refund Process

1. Request Submission: To initiate a refund request, please contact our customer service team at
info@saffron-companyac.com within the eligible timeframe. Provide the following information:
– Full name and contact details.
– Date of service.
– Detailed description of the issue.
– Any supporting documents related to the issue.
2. Review and Assessment: Upon receiving your request, our team will review the details and may
contact you for further information if needed. This process can take up to 14 business days.
3. Decision and Notification: After a thorough assessment, we will notify you of our decision. If
approved, refunds will be processed within 7 business days and will be issued via the original payment
method unless otherwise agreed upon.

Non-Refundable Services

Certain services are non-refundable, including but not limited to:
– Initial consultation fees.
– Services where work has been substantially completed.
– Government fees, third-party fees, or other pass-through costs.

Modifications and Cancellations

1. Modifying Services: If you need to modify any service you have purchased, please contact us at
info@saffron-companyac.com. Modifications are subject to availability and may incur additional costs.
2. Cancellation of Services: Cancellations must be made at least 24 hours before the scheduled service.
Late cancellations may incur a cancellation fee.

Contact Us

If you have any questions or need further assistance regarding our refund policy, please do not hesitate
to contact us:
– Email: info@saffron-companyac.com
– Phone: 0094772217163
– Address: 173/1 Mathresa Road, Town Division 2, Akkaraipattu
We appreciate your business and are dedicated to ensuring your satisfaction with our services.

Policy Updates

Saffron Company Accounts reserves the right to update or modify this refund policy at any time.
Changes will be effective immediately upon posting on our website or any other channel. Please review
this policy periodically for any updates.
Effective Date: 12.07.2024